Privacy Policy
Effective Date: July 2026
Privacy Policy
Kwinny Sticks & Stones (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
What is Personal Information?
Personal information is information or an opinion that identifies, or could reasonably identify, an individual.
The personal information we may collect includes:
Your name
Residential or business address
Email address
Telephone or mobile number
Delivery address
Billing information
Business or company details (where applicable)
Information submitted through our website contact forms
Website usage information, including IP address, browser type, cookies and pages visited
Why We Collect Personal Information
We collect personal information so that we can:
Supply landscaping and garden products
Process and deliver orders
Respond to enquiries
Prepare quotations
Manage customer accounts
Process payments
Provide customer support
Improve our products and services
Send promotional information, special offers and updates (where you have consented or where permitted by law)
Comply with legal and regulatory obligations
If you no longer wish to receive marketing communications, you may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
How We Collect Personal Information
We collect personal information in a variety of ways, including:
Through our website
By telephone
By email
In person
Through social media enquiries
When placing an order
During delivery arrangements
From publicly available sources where appropriate
Through cookies and website analytics
Where reasonable and practicable, we will collect personal information directly from you.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us understand how visitors use our website so we can improve functionality and customer experience.
You can choose to disable cookies through your web browser settings, although this may affect website functionality.
Sensitive Information
We generally do not collect sensitive information.
If we do collect sensitive information, it will only be:
with your consent;
where required or authorised by law; or
for the purpose for which it was provided.
Disclosure of Personal Information
We may disclose your personal information to:
Employees and contractors who assist in operating our business
Delivery and freight providers
Payment processing providers
Professional advisers including accountants, auditors and legal advisers
IT service providers and website hosting providers
Government authorities where required by law
We will not sell or rent your personal information to third parties.
Overseas Disclosure
Some of our technology providers or cloud-based services may store data outside Australia.
Where this occurs, we take reasonable steps to ensure those providers comply with privacy obligations consistent with Australian privacy laws.
Security of Personal Information
We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
Secure computer systems
Password-protected databases
Restricted staff access
Secure website hosting where applicable
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by law.
Business records, invoices and related documentation may be retained for at least seven (7) years to comply with Australian taxation and legal requirements.
When personal information is no longer required, we will securely destroy or permanently de-identify it where practicable.
Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details below.
We will respond within a reasonable period and may require proof of identity before releasing personal information.
We will not normally charge for access requests, although reasonable administrative costs may apply where permitted by law.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, and any changes become effective upon publication.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us.
Kwinny Sticks & Stones
Website: https://kwinnysticksandstones.com.au/
Email: contact@kwinnysticksandstones.com.au
Phone: 0497 452 460
Business Address: 22 Seabrook Way, Medina WA 6167
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.